Frequently Asked Questions – altuzarrajoseph.com
Orders & Shipping
Q: How long does shipping take?
A:
- Standard: 3-5 business days (complimentary)
- Express: 1-2 business days ($25)
- International: 5-10 business days (customs fees may apply)
Q: Can I track my order?
A: Yes, tracking information is emailed once your order ships.
Q: Do you ship worldwide?
A: Yes, we ship internationally. Customers are responsible for any customs duties.
Returns & Exchanges
Q: What’s your return policy?
A: We accept returns within 14 days. Items must be unworn with tags attached. See full policy here.
Q: How do I make a return?
A: Initiate the process through your account under “Orders.” A prepaid label will be provided (U.S. only).
Q: Can I exchange an item?
A: Yes, for size exchanges (subject to availability). Contact us first.
Products & Sizing
Q: How do I choose the right size?
A: Refer to our detailed size guide on each product page.
Q: Are your products true to size?
A: Most items run true to size. Check product reviews for fit advice.
Q: Do you offer alterations?
A: We currently don’t provide alteration services.
Payments
Q: What payment methods do you accept?
A: All major credit cards, PayPal, and bank transfers (upon request).
Q: Is my payment secure?
A: Yes, we use SSL encryption and never store payment details.
Other Questions
Q: How do I contact customer service?
A: Use our contact form or live chat (Mon-Fri 9AM-6PM EST).
Q: Where are your products made?
A: All pieces are crafted in Europe with premium materials.
For more details, visit altuzarrajoseph.com/faqs.
Information subject to change. Last updated: [Month/Year]